How will your complaint be dealt with?

When we receive a complaint, we will do our best to resolve it promptly. To help us do this we ask that you provide:

  1. all essential and relevant information, documents, written statements and any other materials that may assist in resolving the complaint; and
  2. any additional information that we may reasonably request.

What if you are not satisfied?

If you are not satisfied with our response to your complaint or we do not reach agreement within the prescribed timeframe, you may refer the complaint to our external dispute resolution scheme, the Australian Financial Complaints Authority by:

Email: 5star@financeadelaide.com.au
Online: www.financeadelaide.com.au

This is a free service which provides you with an independent mechanism to resolve certain complaints.